I Have had only one but long encounter with FGA.
The original order was wrong on two items due to their mistake at parts
application, the request to fix their mistake was forgotten, two day
replacement of parts turned into two weeks: then I called them.  My project
had to go on so I picked up parts locally. The requests for credit was long
but it did happen.
I hope our next encounter is smoother.
Good luck
Lodnirg