True story from a Novell NetWire SysOp:

         Caller: "Hello, is this Tech Support?"

         Tech: "Yes, it is. How may I help you?"

         Caller: "The cup holder on my PC is broken
     and I am within my warranty period. How do I go
     about getting that fixed?"

         Tech: "I'm sorry, but did you say a cup
     holder?"

         Caller: "Yes, it's attached to the front of
     my computer."

         Tech: "Please excuse me if I seem a bit
     stumped, It's because I am. Did you receive this
     as part of a promotional, at a trade show? How
     did you get this cup holder? Does it have any
     trademark on it?"

         Caller: "It came with my computer, I don't
     know anything about a promotional. It just has
     '4X' on it."

     At this point the Tech Rep had to mute the
     caller, because he couldn't stand it. The caller
     had been using the load drawer of the CD-ROM
     drive as a cup holder, and snapped it off the
     drive!