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Subject:head torque on water-cooled engines: a recall
From:J. Walker
Date:Wed, 19 Oct 94 23:59:13 CDT

most of you old folks and gopher-able people may have seen this, but i
thought it might be worth posting to the list again. i was looking for
the head-torque on the water-cooled engines, and noticed the one about
the auxillary heater exhaust pipe that someone was talking about. so
everybody take a minute and look through here if you have a vanagon of
any year. you might find something.

>From National Highway Traffic Safety Administration
     Auto Safety Hotline  1-800-424-9393
-----------------------------------------
     Information as of 06 May 1994
-----------------------------------------
1980 Vanagon                Built from 1979 Jul  to  1979 Dec
     Campaign 79V270000     No. Recalled: 2,572
     Campaign EN            Notification Date:     800128
     System:                Suspension; Front Ball Joint Bolts
     Description of Defect: The bolts which attach each left and right
                            side front ball joint to the upper wishbone,
                            may not have been sufficiently tightened
                            during assembly. This could cause the ball
                            joint to separate from the wishbone.
     Consequence of Defect: Separation of the ball joint from the
                            wishbone could cause loss of vehicle control
                            and a vehicle accident.
     Corrective Action:     The dealer will tighten the ball joints to
                            the correct specifications at no cost to
                            owner.
-----------------------------------------
1980 Vanagon                Built from 1979 Jul  to  1980 Feb
     Campaign 80V800000     No. Recalled: 2,287
     Campaign ES            Notification Date:     800729
     System:                Heating; Heater Exhaust Pipe
     Vehicle Description:   Vans equipped with auxiliary heaters
     Description of Defect: The auxiliary heater's exhaust pipe is
                            mounted in a downward position toward the
                            ground.
     Consequence of Defect: In the event the vehicle is parked in an
                            area with dry material (grass) beneath it,
                            the downflow of exhaust could reach the
                            material and possibly ignite it.  A vehicle
                            fire and personal injury could result.
     Corrective Action:     Dealer will remove the existing pipe and
                            install a modified pipe with a shield over
                            the end, without charge to owner.
-----------------------------------------
1980 Vanagon and
1981 Vanagon                Built from 1980 Apr  to  1981 Apr
     Campaign 81V076000     No. Recalled: 92
     Campaign               Notification Date:     810422
     System:                Pop Top
     Vehicle Description:   Campers (Van Conversion)
     Description of Defect: During vehicle operation, the pop top
                            could loosen from its anchor due to wind
                            pressure.  It could open and separate
                            entirely from the vehicle.
     Consequence of Defect: Sudden opening of the pop top could be a
                            hazard to safe vehicle operation.  Complete
                            separation could cause an accident and
                            personal injury to other drivers.
                            NOTE: Until the problem is corrected, owner
                            is advised to avoid excessive wind pressure
                            against the pop top by driving at moderate
                            speeds.
     Corrective Action:     Dealer will inspect and, if necessary,
                            modify anchorages to make sure pop top will
                            be secured under normal operating conditions.
-----------------------------------------
1981 Vanagon and
1982 Vanagon                Built from           to
     Campaign 84V084000     No. Recalled: 16,000
     Campaign NC            Notification Date:
     System:                Door Latch.
     Vehicle Description:   Camper and Multi-Purpose Passenger Vehicles.
     Description of Defect: Spring, which holds the latch on the front
                            door locks, may break and door may open
                            unexpectedly.
     Consequence of Defect: Door could open unexpectedly while the
                            vehicle is in motion; Occupants could be
                            ejected from vehicle and suffer serious
                            injury.
     Corrective Action:     Springs will be replaced on all affected
                            locks without charge.
-----------------------------------------
1983 Vanagon
                            No recall information on above vehicle(s).
-----------------------------------------
1984 Vanagon
                            No recall information on above vehicle(s).
-----------------------------------------
1985 Vanagon                Built from 1984 Jul  to  1985 May
     Campaign 85V152000     No. Recalled: 16,328
     Campaign               Notification Date:
     System:                Door Look.
     Vehicle Description:   Van-type Wagon and Campers.
     Description of Defect: The latch of the passenger sliding door may
                            become damaged if excessive force is used
                            to close the door.  The damaged door lock
                            mechanism will not properly engage and the
                            door could open if vehicle is driven over
                            bumpy roads.
     Consequence of Defect: If this occurs there is a possibility that
                            a passenger could fall out causing injury
                            or death.
     Corrective Action:     Modify the sliding door lock assembly so
                            door will properly engage.
-----------------------------------------
1985 Vanagon through
1991 Vanagon                Built from 1985 Jul  to  1992 Jun
     Campaign 92V058001     No. Recalled: 340,000
     Campaign SF            Notification Date:
     System:                Fuel Lines.
     Vehicle Description:   Passenger Cars.
     Description of Defect: The fuel hose attached to the fuel
                            distribution rail on the engine may shrink
                            beyond the clamp force of the fuel hose
                            clamps, allowing fuel to leak.
     Consequence of Defect: Fuel leakage in the engine compartment can
                            cause an underhood fire if the fuel comes
                            in contact with a source of ignition.
     Corrective Action:     Replace the fuel hose attached to the fuel
                            rail and install a new spring type self-
                            tightening clamp.
                            NOTE: Volkswagen of America estimates the
                            new self-tightening fuel hose clamps will be
                            available in May of 1992.
     Supplement 92V058001   Information has been added to this campaign.
-----------------------------------------
1986 Vanagon                Built from 1985 Aug  to  1986 Jul
     Campaign 87V051000     No. Recalled: 339
     Campaign PA            Notification Date: 870414
     System:                Fuel Tank.
     Vehicle Description:   Van Type Vehicles.
     Description of Defect: Fuel tank filler neck pipe may not seat
                            properly in the fuel tank opening. Also,
                            the sending unit cover may be deformed.
     Consequence of Defect: Fuel could escape, creating the potential
                            for a fire.
     Corrective Action:     Install a redesigned filler neck pipe and
                            replace the sending unit gasket.
-----------------------------------------
1986 Vanagon through
1991 Vanagon                Built from 1985 Aug  to  1991 Jun
     Campaign 93V175000     No. Recalled: 29,500
     Campaign SU            Notification Date:
     System:                Air Conditioner hose; Duct; Air.
     Vehicle Description:   Vans equipped with factory air conditioning.
     Description of Defect: The plastic material of the center air flow
                            duct, which is fastened by two mounting
                            screws to the ceiling of the passenger
                            compartment, can crack and eventually break.
     Consequence of Defect: If the plastic breaks where it is held at
                            the two mounting screws, the center air flow
                            duct can separate from its supports and
                            cause injury to the passengers sitting in
                            the center seat of the vehicle.
     Corrective Action:     Dealers will install a reinforcement plate
                            at the connections of both the center and
                            rear air flow ducts.
-----------------------------------------
1986 Vanagon and
1987 Vanagon                Built from 1985 Oct  to  1986 Oct
     Campaign 88V038000     No. Recalled: 12,000
     Campaign               Notification Date:
     System:                Fuel in line filter.
     Vehicle Description:   Van type vehicles.
     Description of Defect: In line fuel filter located between the fuel
                            tank and fuel pump could seep fuel at the
                            seam of the plastic casing.
     Consequence of Defect: Should seepage occur, leaking fuel can cause
                            a risk of fire in the presence of an
                            ignition source.
     Corrective Action:     The in line fuel filter will be replaced
                            with a straight fuel hose.
-----------------------------------------
1986 Vanagon and
1987 Vanagon                Built from 1985 Aug  to  1987 Jan
     Campaign 87V052000     No. Recalled: 15,500
     Campaign PB            Notification Date: 870414
     System:                Fuel tank.
     Vehicle Description:   Van type vehicles.
     Description of Defect: Usage of fuel with Reid pressure up to
                            14 psi could, under high engine load and
                            high ambient temperatures, lead to stalling.
     Consequence of Defect: Fuel flow could become restricted and cause
                            the engine to stall.
     Corrective Action:     Instll a new fuel tank, containing a
                            redesigned fuel filter, as well as modified
                            control units.
-----------------------------------------
1987 Vanagon and
1988 Vanagon                Built from 1987 Apr  to  1987 Nov
     Campaign 88V076000     No. Recalled: 130
     Campaign               Notification Date:
     System:                Wheels/Tires.
     Vehicle Description:   Van and Camper type vehicles.
     Description of Defect: Due to improper mounting process, Semperit
                            tires 205/70R14 mounted on alloy wheels
                            size 6Jx14 could experience tiny cracks in
                            the bead area.
     Consequence of Defect: Tires could lose air, creating potential
                            for loss of vehicle control.
     Corrective Action:     Replace tires as necessary.
-----------------------------------------
1987 Vanagon through
1989 Vanagon                Built from 1987 Aug  to  1988 Dec
     Campaign 89V067000     No. Recalled: 300
     Campaign               Notification Date:
     System:                Cruise Control.
     Vehicle Description:   Van Camper type vehicle.
     Description of Defect: When using the cruise control, the
                            accelerator cable tension may allow the
                            cable to sag and become entangled with the
                            water pipe bracket impeding its return to
                            idle position.
     Consequence of Defect: Failure to return to idle position could
                            lead to an accident.
     Corrective Action:     The present accelerator cable bracket will
                            be replaced.
-----------------------------------------
1987 Vanagon                Built from 1986 Aug  to  1987 Mar
     Campaign 87V085000     No. Recalled: 1,600
     Campaign PG            Notification Date: 870608
     System:                Shift locking pawl.
     Vehicle Description:   Van type vehicles with automatic
                            transmissions.
     Description of Defect: Pin in shift locking pawl may not be
                            properly welded to the pawl.
     Consequence of Defect: If pin separates from pawl, driver would be
                            able to move the shift lever during driving
                            into any position without pressing safety
                            release button.
     Corrective Action:     Replace shift locking pawl.
-----------------------------------------
1987 Vanagon                Built from 1986 Aug  to  1987 Feb
     Campaign 87V083000     No. Recalled: 2,397
     Campaign PF            Notification Date: 870608
     System:                Rearward passenger seat.
     Vehicle Description:   Van type vehicles.
     Description of Defect: Seat brackets which anchor rearward
                            passenger seats may not engage properly.
     Consequence of Defect: Seat could break loose during acceleration
                            and cause injury to the seat occupant.
     Corrective Action:     Assure that seat brackets are properly
                            engaged.
-----------------------------------------
1988 Vanagon                Built from 1987 Jul  to  1988 Mar
     Campaign 88V056000     No. Recalled: 600
     System:                Additional equipment.
     Vehicle Description:   Van
     Description of Defect: Improper jack furnished with vehicles
     Consequence of Defect: The jack may not reach far enough into
                            the jackets provided on both sided of the
                            vehicle.  If the improper jack is used, it
                            could slip and possibly injure a person
                            standing too close to the vehicle.
     Corrective Action:     Replace jack with the proper type for
                            vehicle.
-----------------------------------------
1988 Vanagon                Built from 1987 Apr  to  1987 Nov
     Campaign 88V076000     No. Recalled: 130
     System:                Wheels/tires
     Vehicle Description:   Van camper type vehicles.
     Description of Defect: Due to improper mounting process, semperit
                            tires 20570R14 mounted on alloy wheels size
                            6J x 14 could experience tiny cracks in the
                            bead area.
     Consequence of Defect: Tires could lose air, creating potential for
                            loss of vehicle control.
     Corrective Action:     Replace tires as necessary.
========================================================================
Vanagon, Vanagon Campers, Vanagon Syncros
-----------------------------------------
Volkswagen Recall Campaigns

  Affected    From VIN -            Date
Year  Models  To   Vin             Issued   Code Description
-----------------------------------------------------------------------

1980 Vanagon                    -  1980/01  EN   Front ball joint bolts
                                                 need tightening.
-------------------------------

1980 Vanagon                    -  1980/07  ES   Aux. heater exhaust
w/ aux heater                                    pipe replaced.
-------------------------------

1980 Camper                     -  1981/04  ??   Pop top anchors may
1981 Camper                                      need modification.
-------------------------------

1981 Vanagon  WV2*A025*BH003450 -  1981/??  MD   Check/replace fuel
              WV2*A025*BH098864                  expansion tank.
-------------------------------

1981 Vanagon  WV2**02**BH143904 -  1984/09  NC   Replace front door
1982 Vanagon  WV2**02**CH154356                  lock springs
-------------------------------

1985 Vanagon  WV2*A025*FH000001 -  1986/04  NR   Check/modify sliding
1985 Camper   WV2*A025*FH115553                  door striker plate
-------------------------------

1986 Vanagon  WV***02**GG000001 -  1987/11  PA   Replace gasoline
     Syncro   WV***02**GG118815                  filler neck, sending
                                                 unit, and gasket
-------------------------------

1986 Vanagon  WV***02**GH000001 -  1987/08  PB   Replace fuel tank
1987 Vanagon  WV***02**HH064100
              includes Syncro. see Campaign details.
              new part: 251-201-019

1986 Syncro   WV***02**GG000001 -  1987/08  PB   Replace Idle Control
1987 Syncro   WV***02**HG031747                  Unit
1986 Vanagon  WV***02**GH000001 -  1987/08  PB   Replace Idle Control
1987 Vanagon  WV***02**HH038717                  Unit
              includes Syncro. see Campaign details.
              new part: 251-907-393B (green dot)

1986 Syncro   WV***02**GG000001 -  1987/08  PB   Replace Control Unit/
1987 Syncro   WV***02**HG031747                  Digifant
1986 Vanagon  WV***02**GH000001 -  1987/08  PB   Replace Control Unit/
1987 Vanagon  WV***02**HH041180                  Digifant
              includes Syncro. see Campaign details.
              new part: 025-906-022  (yellow dot)

1986 Syncro   WV***02**GG000001 -  1987/08  PB   Remove Restrictor
1987 Syncro   WV***02**HG031747                  Valve
1986 Vanagon  WV***02**GH000001 -  1987/08  PB   Remove Restrictor
1987 Vanagon  WV***02**HH029602                  Valve
              includes Syncro. see Campaign details.

1986 Vanagon  WV***02**GH000001 -  1987/08  PB   Re-route Hose (plug
1987 Vanagon  WV***02**HH029602                  air filter connection
              does NOT affect Syncros            to active charcoal
                                                 filter)
-------------------------------

1986 Vanagon                    -  1988/??  ??   In line fuel filter
1987 Vanagon                                     replaced by straight
                                                 fuel hose.
-------------------------------

1987 Vanagon                    -  1988/??  ??   Alloy wheels 6Jx14 and
1987 Camper                                      Semperit tires, size
1988 Vanagon                                     205/70R14 don't work
1988 Camper                                      together. replace tires.
              ONLY models with Alloy wheels

-------------------------------

1987 Vanagon                    -  1987/12  PF   Reward passenger seat
                                                 brackets may not engage
-------------------------------

1987 Vanagon  WV**B02**HH036719 -  1987/12  PG   Replace shift lever
              WV**B02**HH082874                  pawl (automatic
                                                  transmission)
-------------------------------

1988 Vanagon  WV2**025*JH000001 -  1988/??  ??   Improper jack supplied
              WV2**025*JH003998                  with vehicle.
-------------------------------

1987 Vanagon  WV2**025*HH051294 -  1988/12  PL   Inspect/seal water
              WV2**025*HH999999                  inlet seal on camper
1988 Vanagon  WV2**025*JH000001 -
              WV2**025*JH003998
-------------------------------

1986 Vanagon  WV2**025*GH000001 -  1989/05  PW   Replacement of fuel
  thru        WV2**025*KH019148                  filter & hose in engine
1989 Vanagon  does NOT affect Syncros            compartment
-------------------------------

1990 Vanagon  WV2**02**LH000001 -  1991/07  QY   Modification to
              WV2**02**LH044564                  headlight switch
              CANADIAN models ONLY
-------------------------------

1986 Vanagon  WV2**02**GH000001 -  1994/02  SU   Modification to
1991 Vanagon  WV2**02**MH999999                  overhead ducts for
              Does NOT affect Campers or         air conditioning to
                Models without air conditioning  add reinforcement
-------------------------------

1985 Vanagon                    -  1992/??  SV   Replace clamps on
1991 Vanagon  WV2**02**MH999999                  fuel distribution rail
                                                 to prevent leaks and
                                                 possible fire.
-------------------------------

1990 Vanagon  WV2**02**LH000001 -  1994/03  RV   Replace fuel injector
1991 Vanagon  WV2**02**MH999999                  seals (leaking)
-------------------------------
========================================================================
Volkswagen United States, Inc.
888 W. Big Beaver
P. O. Box 3951
Troy, Michigan 48007-3951
Tel. (313) 362-7200
WU Telex - 230 628

June 1990

Subject: Service Action QL

Dear Volkswagen Owner:

We are writing to inform you that Volkswagen has introduced a service
action program designed to protect the engine in your VW Vanagon,
Camper or Syncro vehicle from possible early expensive repairs.  In
order for you to take full advantage of this program, we ask that you
make an appointment with your authorized VW dealer for the purpose of
retorqueing the cylinder head nuts of the engine in your car.

Problem Description
It is possible that the cylinder head nuts of some of the affected
vehicles may lose some of their tightening torque.  If this happens,
engine coolant could enter the combustion chamber causing the engine
to overheat.  If not corrected, the engine could be damaged,
necessitating expensive repairs.

Description of Repair
While Volkswagen vehicles normally do not require the inspection or
maintenance of cylinder head nuts, we want to make sure as a precaution
that the cylinder head nuts of your engine are properly torqued.
Therefore, your dealer will check the torque and, if necessary, tighten
the nuts to specifications.  This work will take approximately two hours
and will, of course, be done free of charge to you.

Your Action
Please contact the Service Department of your authorized Volkswagen
dealer for an appointment to have the necessary work performed.

Precaution
Prior to having your vehicle corrected, we suggest that you observe the
temperature gauge while driving.  In the event that the indicator
reaches the "Red Mark", we ask that you stop your vehicle and contact
your Volkswagen dealer.

Volkswagen hopes you will take advantage of this program as it is part
of our commitment to maintain the reliability of our products and the
value of your investment.

Sincerely,

Folker G. Rieflin
Product Compliance Manager
========================================================================
Volkswagen United States, Inc.
888 W. Big Beaver
P. O. Box 3951
Troy, Michigan 48007-3951
Tel. (313) 362-7200
WU Telex - 230 628

April, 1989

Subject: Recall Campaign PW

Dear Volkswagen Owner:

This notice is sent to you in accordance with the requirements of the
National Traffic and Motor Vehicle Safety Act.  Volkswagen has determined
that a defect which relates to motor vehicle safety exists in 1986
through early 1989 Volkswagen Vangaon and Camper vehicles.  Our records
show that your car is one of these vehicles involved.

Defect Description
Volkswagen 1986 and 1987 model Vanagon and Camper vehicles are equipped
with an in-line fuel filter which is located between the fuel tank and
fuel pump.

We have found this fuel filter, which is encased in a plastic container,
could allow fuel to seep at the seam of the casing.  We have also found
that under certain climatic and driving conditions the engine's right
side fuel return hose in ALL affected vehicles could become brittle and
subsequently leak fuel.

Leaking fuel could present a risk of fire in the presence of an ignition
source.

Remedy
The in-line fuel filter was intended to filter production residue from
the fuel tank.  It has therefore served its function in the 1986 and
1987 model vehicles and is no longer needed.  As part of the repair
your dealer will remove the fuel filter, if applicable, and replace it
with a straight hose.  Your dealer will also replace the right side fuel
return hose on your engine and then pressure check the complete fuel
system.  This work will take approximately up to one and one half hours
and will, of course, be free of charge.

Your Action
Please contact the Service Department of your authorized Volkswagen
dealer for an appointment.  The necessary parts will be available at
your dealer by April 28, 1989.

Precaution
Prior to having your vehicle corrected, please be alert to any gasoline
odor.  Should you detect any, please contact your dealer immediately.

Service Problem Help
If your dealer fails or is unable to remedy the defect free of charge
within a reasonable time, you may call or write to:
   Volkswagen United States, Inc.
   Attn: Customer Relations
   888 W. Big Beaver Road
   Troy, MI  48099
   Telephone:  (800) 822-8987

If you still cannot obtain satisfaction, you submit a complaint to:
Administrator, National Highway Traffic Safety Administration, U.S.
Department of Transportation, 400 Seventh Street, S.W., Washington, D.C.
20590.  Telephone: (800) 424-9393; (Washington, D.C. area: 426-0123).

We regret any inconvenience this matter may cause; however, we are
confident that you would want to have your vehicle corrected as soon as
possible.

Sincerely,

Folker G. Rieflin
Customer Services Manager
========================================================================
Volkswagen United States, Inc.
888 W. Big Beaver
P. O. Box 3951
Troy, Michigan 48007-3951
Tel. (313) 362-7200
WU Telex - 230 628

Subject: Recall Campaign PB

Dear Volkswagen Owner:

This notice is sent to you in accordance with the requirements of the
National Traffic and Motor Vehicle Safety Act.

Volkswagen has determined that a defect which relates to motor vehicle
safety exists in 1986 and some early production 1987 model Volkswagen
Vanagon, Camper and Syncro vehicles.  Our records show that you are the
owner of one of these vehicles.

We have determined that if these vehicles are operated with fuel of a
higher "Reid" pressure, fuel vapors could form during hot weather and
become trapped in the fuel filter located inside the fuel tank
(Volkswagen Vanagon and Camper vehicles only).  If this occurs, the fuel
flow to the engine could be restricted and the vehicle could stall.  We
have also found that the usage of high "Reid" pressure fuel could, under
high engine load adn high ambient temperatures, lead to engine stalling
since the main and idle control units are programmed on the basis of
fuel with lower vapor pressure (Vanagons, Campers, including Syncros).
Both conditions present a safety risk, especially in heavy traffic, and
could result in an accident or cause injury.

We urge you to arrange an appointment with your authorized Volkswagen
dealer as soon as possible.  Your dealer will install a new fuel tank
containing a redesigned fuel filter and replace the control unit with a
modified unit IF APPLICABLE.  We estimate that it will take approximately
3 hours to complete the work.  All work will, of course, be free of
charge.  Parts will be available at your dealer on or about May 11, 1987.

If your dealer fails or is unable to remedy the defect free of charge
within a reasonable time, you may call or write the nearest Customer
Assistance office listed in the enclosure.  If you still cannot obtain
satisfaction, please call or write to:

Volkswagen United States, Inc.  or  Administrator, National Highway
888 W. Big Beaver Road                 Traffic Safety Administration
P. O. Box 3951                      U.S. Department of Transportation
Troy, MI  48099                     Washington, D.C. 20590
Attn: Customer Assistance           Toll-Free Auto Safety Hotline
Telephone:  (313) 362-6488             Telephone: (800) 424-9393
                                    (Washington, D.C. area: 426-0123)

We regret any inconvenience this matter may cause; however, we are
confident that you would want to have the corrections made without delay.

Sincerely,

VOLKSWAGEN UNITED STATES, INC.

Rainer Dumke
Consumer Services Manager
========================================================================
Volkswagen United States, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
Tel. (313) 340-5000

February 1994

Subject: Recall Campaign SU

Dear Volkswagen Owner:

This notice is sent to you in accordance with the requirements of the
National Traffic and Motor Vehicle Safety Act.  Volkswagen has determined
that a defect which relates to motor vehicle safety exists in some
1986-1991 model Volkswagen Vanagon and Snycro <sic> vehicles equipped
with factory-installed air conditioning.

Our records show that your vehicle is affected by this voluntary recall
action.

Defect Description
Volkswagen has determined that the operation of vehicles on rough roads
could, over time, cause breakage of the plastic material used to attach
the air conditioning flow ducts to the roof.  If this happens, the
center air flow duct could separate from its attachment and fall down,
which could cause injury to passengers sitting in the center seat of
the vehicle.  It could also distract the driver.

Remedy
Your Volkswagen service technician will secure the air flow ducts by
installing a reinforcement bracket. Brackets are available at Volkswagen
repair facilities.

Your Action
Please contact the Service Department of your authorized Volkswagen
retailer for an appointment to have the necessary work performed as soon
as possible.  The repair will take less than one hour and will, of
course, be free of charge.

Precautions
If you notice that the air flow duct mounted to the ceiling is loose,
please contact your authorized Volkswagen retailer immediately and make
sure than no passenger is seated in the center seat below the air duct
until the repair is performed.

Service Problem Help
If your authorized Volkswagen retailer fails or is unable to rememdy
the defect free of charge within a reasonable time, please call or
write to:
   Volkswagen United States, Inc.
   Attn: Customer Relations 3F02-SU
   3800 Hamlin Road
   Auburn Hills, MI  48326-2855
   Toll-free Telephone:  (800) 822-8987

If you still cannot obtain satisfaction, you may file a complaint with:
Administrator, National Highway Traffic Safety Administration, US
Department of Transportation, 400 Seventh Street, SW, Washington, D.C.
20590.  Telephone: 800-424-9393; (Washington, DC area: 202-366-0123).

We regret any inconvenience this matter may cause; however, as part of
our commitment to ensure your safety and maintain your satisfaction with
our product, we would like to repair your vehicle as soon as possible.

Thank you for driving a Volkswagen.

Sincerely,

Andreas H. Steglich
Product Compliance Manager

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