> or not. No business never makes a mistake (and for the volume of packages we
> ship, I have to say in my defense that we don't make many). But it is very
> important to me than when a mistake does happen, we do everything within
> reason to make things right.

Yes! And you never hear about the 99.9 percent of the orders that are
correct, and on-time. You only hear/read email about the small number of
orders where there is a mistake or delay.

I run a mail-order outfit as well (not VW related), and feel Ron's pain.

Jon