I would like to thank John at Aircooled.net for his description of come of
his customers.  I am not aware of the situation which led to this colorful
description nor of other events which may have influenced this choice of words.
I am, however, a consumer and I have expectations regarding how I wish to be
treated.  One of those expectations is not to be referred to in an unflattering
way either before or after business is conducted. As a long time Volkswagen
owner and purchaser of parts for both air cooled and water cooled models my
desire is for business to be conducted in a cordial, helpful and cooperative
manner.  I conduct business with those vendors who keep this in mind and build
their business practices on such models.  Those who do not are not first among my
choices.  I would hope this lack of decorum with reference to customers is an
isolated anomaly.

Rico Dagastino
Memphis, TN