>You are right about that.  These shipping companies have no opportunity to
>present their side of the story.  After seeing some of the examples of
>packaging which one of the vendors considers suitable to withstand the rigors
>of transportion, I think UPS might have something to say.

Remember what Ben had to say about the UPS depot receptionist who
considered it okay for packages (some marked FRAGILE) to be thrown 15+ feet
into a truck!! What UPS might have to say won't be worth listening
to...except in court, with UPS as defendant.